Come work at Hotel Carling Lake!
CAREERS
We are excited to meet you.
COOK*
The cook is responsible for planning the kitchen setup, managing food orders and inventory, preparing and assembling dishes on the menu, ensuring the quality of products, adhering to strict hygiene rules and food safety standards, and promoting a positive and collaborative atmosphere within the team.
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Desired Skills
- Efficient execution skills
- Stress tolerance and good physical fitness
- Ability to work in a team
- Organizational skills
- Accredited training in food hygiene and safety by MAPAQ is an asset.
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Employment Conditions
- Competitive salary
- Permanent position
- Full-time
- Day, evening, weekend shifts as needed
- Training provided
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*In this document, we have attempted to use gender-neutral language suitable for all individuals. However, certain terms, job titles, and expressions may necessitate the use of the masculine as a neutral gender. We prefer to inform you of this. As we prioritize an inclusive work environment, all individuals are encouraged to apply, regardless of gender.
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Position to be filled as soon as possible. To apply, please contact:
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Sylvain Sirard FMP
General Manager
HOTEL & RESORT CENTRE LAC CARLING
2255, Route 327 North
Grenville-sur-la-Rouge QC
J0V 1B0, Canada
Tel.: 450-533-5468 ext. 426
Cell: 514-797-2983
Reporting to the Front Desk Manager, the Receptionist's duties will include:
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Manage guest check-ins and check-outs, room assignments, room change requests and late check-outs;
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Answer customers' questions about the hotel's services, tourist attractions and activities in the region;
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Follow hotel policies and procedures;
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Effectively resolve customer requests and problems;
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Notify relevant departments of changes in room occupancy;
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Maintain confidentiality and security of guests and events;
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Participate in the promotion of the establishment;
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Perform all other related tasks.
Job Requirements
Your Experience And Skills Include
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Bilingual (French & English)
Sylvain Sirard FMP
HÔTEL & CENTRE DE VILLÉGIATURE LAC CARLING
T : 450-533-5468-426
M : 514-797-2983
Responsibilities:
• Prepare your work cart with the necessary tools and supplies
• Prepare the room for the guest's arrival, ensuring that it is spotless.
• Change bedding and remake beds with clean sheets
• Clean bathrooms and sanitary facilities using appropriate products
• Remove garbage and empty garbage cans to ensure optimum hygiene
• Clean and dust surfaces of furniture, mirrors and windows for a neat appearance
• Check furniture and equipment to ensure they are in good condition and working properly
• Report any irregularities in the condition of rooms to the people concerned.
• Deal with lost and found items in collaboration with the housekeeper, and return them to guests.
• Respect hotel norms and standards in terms of hygiene and quality of service
• Carry out any other related tasks required to ensure the smooth running of the hotel.
Skills:
• Able to work in a team
• Autonomous
• Concern for a job well done
• Speed of execution
• Honesty
• Sociability
• Good physical condition
• Ability to work standing up for long periods
• Please note that for this position, you must be available on weekends.
Training: D.E.S. (High School Diploma)
Language: French only. All other spoken languages are an asset.
Sylvain Sirard FMP
HÔTEL & CENTRE DE VILLÉGIATURE LAC CARLING
T : 450-533-5468-426
M : 514-797-2983
Job Description: Under the authority of the Sales & Marketing Director, the coordinator's main function is to assist the sales department.
Job Description:
• Promote and sell hotel products and services to designated markets.
• Group reservations (amenity groups and convention groups) in the system.
• Drafting of group contracts, conditions, arrival lists, meals, meeting spaces and baggage handling and follow-up with the departments concerned
• Make the arrival list for the current week.
• Follow up with the customer and resolve issues.
• Coordination (responses, reservations, etc.) of emails received at the main address of the hotel
• Ensure that the reservations department has all the rates or contracts related to the different market segments and the various promotional rates.
• Perform office automation tasks (mail, inventories and stationery orders, printer cartridges and photocopiers, etc.).
• Responsible for courier shipments (items lost by a guest in a room or other shipments).
• Responsible for the inventory of promotional products and promotional stationery necessary for the sales department.
• Support to the General Manager.
• Support to the Sales & Marketing Director.
• All other related tasks
Requirements:
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SKILLS:
• Ability to influence and convince
• Knowledge of the hotel industry
• Demonstrate professionalism at all times
• Safe and quick judgment
• Innovative and inspiring leader
• Sense of public relations and skills to develop links Training:
• DEC (Diploma of Collegial Studies) - Required
• Baccalaureate – Asset
LANGUAGES:
• Bilingualism (French and English) is required in this position because we serve an international clientele.
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Sylvain Sirard
FMP Managing Director
LAKE CARLING HOTEL & RESORT
T: 450-533-5468-426
cell: 514-797-2983
Waiter Job Description (part-time)
The waiter/waitress
* advises customers, takes orders and serves food and beverages in the dining room and reception areas. More generally, he/she collaborates with other team members to provide customers with an outstanding dining experience.
RESPONSIBILITIES:
• Perform proper set-up of dining room and/or reception rooms prior to the start of service;
• Advise customers and take orders;
• Serve dishes ordered;
• Inquire about customer satisfaction at every opportunity;
• Respond to customer requests;
• Do the billing once the meal is finished;
• Ensure cleanliness of work area, dining room and rooms;
• Perform all other related tasks required for the smooth running of the service.
In this document, we have tried to use a neutral vocabulary that is adapted to all people, regardless of gender. However, it may happen that certain terms, job titles and turns of phrase force us to use the masculine as the neutral gender. We prefer to advise you of this. As we value an inclusive work environment, we welcome applications from people of all genders.
Requirements
• Excellent customer service skills;
• Minimum of one (1) year experience in the food service industry;
• Strong interest in teamwork;
• Ability to work under pressure;
• Good organizational skills;
• Availability to work evenings and weekends;
• Excellent oral and written communication skills in English and French.
Sylvain Sirard FMP
HÔTEL & CENTRE DE VILLÉGIATURE LAC CARLING
T : 450-533-5468-426
M : 514-797-2983
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Position: Sales Director
Reports to: General Manager
The Sales Director is responsible for planning, organizing, controlling, and evaluating all promotional and business development activities of the hotel to attract customers for the purchase of products and services. They develop and implement sales plans, supervise, motivate, and support the sales team in all department activities to maximize revenue and contribute to the strategic mission of the establishment.
Key Responsibilities:
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Develop and implement a sales plan (market research, pricing, promotion, distribution, and communication) to generate maximum revenue.
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Ensure business development by the team with new clients in line with the hotel's sales objectives.
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Maintain business relationships with existing clients.
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Plan, organize, and manage promotional activities and public relations to positively influence all hotel operations and achieve favorable financial results.
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Negotiate rates (accommodation, conferences) with clients.
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Manage the implementation of sales department policies, programs, and activities.
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Ensure a professional presence at trade shows.
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Ensure client satisfaction during and after service delivery.
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Motivate and support sales representatives to maximize sales and foster interdepartmental communication.
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Manage and address customer complaints.
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Act as a coach for the team.
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Analyze sales reports.
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Communicate the best techniques to the team.
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Manage human resources in the department (hiring, training, work allocation, performance evaluation, conflict management, etc.).
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Manage financial and material resources of the department (budget preparation, cost control, inventory management, supplies, vendor negotiation, etc.).
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Draft group contracts, conditions, arrival lists, meals, meeting spaces, luggage management, and follow-up with relevant departments.
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Coordinate (responses, reservations, etc.) emails received.
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Ensure the reservations service has all rates or contracts related to different market segments and promotional rates.
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Support the General Manager.
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Perform all other related tasks.
Qualifications and Requirements:
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College diploma in Hotel Management or equivalent.
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University degree in Administration/Marketing or equivalent (an asset).
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Minimum of five (5) to ten (10) years of experience in sales, particularly in the hotel market.
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Bilingual (French and English).
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Minimum of five (5) years of team management experience.
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Excellent sales and negotiation skills.
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Strong interest in customer service.
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Excellent interpersonal skills.
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Ability to motivate a team and be a unifier.
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Demonstrate professional attitudes (autonomy, versatility, initiative, and organizational skills).
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Team management and teamwork skills.
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Ability to communicate challenges and concerns at all levels of the organization.
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Excellent understanding of the hotel sales process.
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Proficiency in the Microsoft Office suite (essential), Opera (an asset), and the ability to learn new software.
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Business planning and budget management skills.
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Excellent knowledge of the tourism industry and hotel products and services.
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Creativity and strategic skills.
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Ability to manage priorities.
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Good stress management.
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Excellent skills in statistical analysis and business development.
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Excellent verbal and written communication skills.
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Leadership qualities.
Type of Employment: Full-time, Permanent
Experience:
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Sales Management in the Hotel Industry: 10 years (Preferred)
Location: On-site
Position Title: Housekeeper Assistant Manager
Location: Hotel Lac Carling, Grenville-sur-la-Rouge, QC, Canada
Job Summary:
We are seeking a diligent and organized Housecleaning Assistant to join our team. This role involves cleaning common areas and guest rooms, as well as overseeing the housekeeping team to ensure all tasks are completed efficiently and to the highest standards. The ideal candidate will be detail-oriented, able to manage stress effectively, and available to work most weekends.
Key Responsibilities:
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Clean and maintain common areas and guest rooms to ensure they meet our high standards.
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Oversee and coordinate the housekeeping team to ensure timely and thorough completion of tasks.
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Inspect rooms and common areas after cleaning to ensure they meet our quality standards.
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Assist in training new housekeeping staff and providing ongoing support and guidance.
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Manage inventory of cleaning supplies and equipment, ensuring everything is stocked and maintained.
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Address and resolve any housekeeping issues or guest complaints promptly and professionally.
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Maintain a positive and productive working environment within the housekeeping team.
Qualifications:
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Previous experience in housekeeping or a similar role preferred.
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Strong organizational and time-management skills.
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Ability to handle stress and remain calm under pressure.
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Excellent communication and interpersonal skills.
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Attention to detail and a commitment to maintaining high standards of cleanliness.
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Availability to work most weekends and flexible hours as needed.
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Ability to work both independently and as part of a team.
Benefits:
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Employee discounts on hotel services
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A supportive and dynamic work environment
How to Apply:
Contact Sylvain Sirard by phone or email.
Contact information:
Sylvain Sirard FMP
Directeur Général
HÔTEL & CENTRE DE VILLÉGIATURE LAC CARLING
2255, Route 327 Nord
Grenville-sur-la-Rouge QC,
J0V 1B0, Canada
Tél. : 450-533-5468 poste 426
Cell. : 514-797-2983
ssirard@hotellaccarling.com
Hotel Lac Carling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Housekeeping Manager Job Description
We are looking for a passionate Housekeeping Manager with bilingual language skills (English/French, both spoken and written) for our housekeeping department. Reporting to the General Manager, you will be responsible for managing and organizing the cleaning teams, maintaining common areas, guest rooms, and laundry services. You'll also manage the inventory levels of supplies and equipment. Your role will be crucial in ensuring the cleanliness and comfort of our facilities, while adhering to the highest quality standards.
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**Responsibilities**
• Develop and implement housekeeping procedures.
• Recruit, train, supervise, and motivate the department staff.
• Handle administrative tasks, including creating schedules, processing incoming requests, and following up on emails.
• Coordinate staff activities and inspect designated areas.
• Manage the productivity and performance of the cleaning team.
• Ensure compliance with health and safety standards and hotel policies.
• Maintain laundry equipment and machines as needed.
• Recruit, train, supervise staff, and prepare work schedules.
• Work harmoniously with other hotel departments to ensure exceptional customer service and effective teamwork.
• Ensure customer satisfaction during and after service and handle complaints if necessary.
• Perform housekeeping duties and other related tasks.
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**Requirements**
• Excellent time management, leadership, team management, and problem-solving skills. Highly autonomous with strong organizational abilities.
• Proficiency in both French and English, spoken and written. Knowledge of other languages is an additional asset. General computer knowledge.
• Previous professional experience in housekeeping or a similar field.
• Availability to work weekends as needed.
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Contact Sylvain Sirard by phone or email.
**Contact Information:**
Sylvain Sirard, FMP
General Manager
HÔTEL & CENTRE DE VILLÉGIATURE LAC CARLING
2255, Route 327 North
Grenville-sur-la-Rouge, QC, J0V 1B0, Canada
Tel: 450-533-5468 ext. 421
ssirard@hotellaccarling.com
How to Apply:
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-Send your CV to ssirard@hotellaccarling.com
or
- Call Sylvain Sirard 450-533-5468 ext 426 / cell: 514-797-2983