Cookie and Privacy Policy

This Privacy Policy explains how Hôtel du Lac Carling collects, uses, protects and shares your personal information when you visit our website, make a reservation or use one of our services. We are committed to complying with Law 25 (Quebec), the Privacy Act of Canada (PIPEDA), as well as applicable international standards. We only collect information that is necessary to provide our services.

 

This may include information provided intentionally either:

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​-  First and last name

 

-  Email Address
 
-  Phone Number
 
-  Mailing address (if necessary)
 
-  Information related to the reservation (dates, preferences, special requests)
 
 -  Billing information (processed by a secure provider)

 

And the information collected automatically is either:

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-  Device and browser type IP address

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-  Pages visited and browsing time

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-  Cookies, pixels and analytical tools

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No sensitive data (health, biometrics, religion, etc.) is collected.

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We use your personal information to:

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-  Manage your bookings and inquiries

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-  Communicate with you about your stay

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-  Customize your customer experience

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-  Improve the content and performance of our website

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-  Perform statistical analyses

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-  Ensure site security and prevent fraud

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-  Send you promotional offers if you have explicitly consented to them

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According to Law 25 and PIPEDA, your data is processed on the following bases:

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- Consent (cookies, newsletters, forms)

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- Execution of a contract (reservations)

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- Legal obligation (billing, record keeping)

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- Legitimate interest (site improvement, fraud prevention)

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Our site may contain links to third-party sites. We are not responsible for their privacy practices.

Your data can only be shared with the following categories:

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-  Online booking providers
 
-  Secure payment gateways
  

-  Hotel management platforms (PMS)
 
-  Newsletter Services
 
-  Technical service providers for the website
 
 
We never sell your data to commercial third parties. Transfers outside of Québec may take place, but only with suppliers that comply with recognized protection standards.
We keep your data for the minimum time necessary, which is:

-  Booking records: maximum 7 years (accounting obligations)
 
-  Newsletters: until you withdraw your consent
 
-   Analytics: 26 months (Google Analytics, if used)
 
 
When the data is no longer needed, it is deleted or anonymized.
We apply various technical and organizational measures to protect your information
 
As no system is completely free of risk, we are committed to notifying you in the event of a confidentiality incident in accordance with Law 25. According to the law, you have the following rights:
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 - Right to access your information
 
-  Right to rectification
 
-  Right to withdraw consent
 
-  Right to cease broadcasting (delisting)
 
-  Right to erasure, where applicable
 
-  Right to file a complaint with the Commission d'accès à l'information du Québec
 
 
To exercise your rights, contact us at reception@hotellaccarling.com
 
Our site uses cookies for: the essential functioning of the site, statistical analysis, marketing (if you consent). A banner allows you to manage your preferences. You can also disable cookies via your browser settings. We may update this Policy at any time. The date of the last modification is indicated below.
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April 27, 2026

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